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Master of Library and Information Science, School of Library and Information Science, The Catholic University of America, Washington, DC, December 1986. Concentrated in Music Librarianship and On-line Bibliographic Databases. Board of Trustees full-tuition scholarship recipient.

Bachelor of Arts, Bennington College, Bennington, VT, June 1984. Major: Music; Minor: English Literature. Junior Year Abroad at Centre for Medieval and Renaissance Studies, Oxford, England.


Reference Librarian, Cornish College of the Arts, Seattle, WA. Provide reference services to faculty, staff, and students of Cornish College. Research a wide variety arts, humanities, and science-related information for reference requests. Teach freshman information literacy classes in research skills using ProQuest article database and the World Wide Web. Converted serials from manual to automated processes for circulation, receiving, and claiming. Created batch process of data entry and importing from Microsoft Excel to retrospectively convert decades of serial back issues. October 2003 through July 2004 (academic year temporary position).

User Assistance and Usability Consultant, Guy Carpenter Instrat, Seattle, WA. Design, write, edit, index, hyperlink and test online HTML Help system for complex reinsurance actuarial calculation software. Design, carry out, and analyse usability studies of software interfaces. Work closely with developers in implementing usability improvements. November 1999 - July 2000 and (after maternity leave) March 2001 - September 2003.

Adjunct Faculty, The Information School, University of Washington, Seattle, WA. Taught graduate-level Information Science course in Indexing and Abstracting (LIS 536). Fall 1998 - Winter 2001.

Indexing Specialist, Browse Department,, Seattle, WA. Re-indexed mis-assigned nonfiction bibliographic items on Amazon's web site. Devised scope notes for controlled vocabulary used by E-commerce booksellers and publishers. August 1999 - December 1999. (temporary position).

Senior Online Specialist, Visio [now Microsoft Visio], Seattle, WA. Designed and developed online Help systems for all Visio products (business and technical diagramming software). Led Help development team: trained new employees, recruited contractors, and scheduled multiple production projects. Using WordBasic, developed custom automation solutions for online and print documentation processes. Coordinated processes with editorial staff, indexers, developers, Quality Assurance, and International Localisation. Participated in usability tests of software and documentation. July 1996 - May 1998.

Information Designer and Senior Indexer, Sakson & Taylor, Seattle, WA. Designed information in online Help systems and printed technical documentation, through online development, writing, editing, and indexing, for clients including Microsoft, Hewlett-Packard, NetManage, and Acropolis. Created and updated in-house software programs for document conversions and indexing. Trained and supervised new indexers. March 1992 - July 1996. (Contract indexer with Sakson & Taylor from October 1990 - February 1992)

Indexing Trainer (freelance), Seattle, WA. Taught a one-day intensive course "Creating Superior Indexes" at Wasser Communications and onsite at Microsoft, about four times a year (June 1992 - September 1994), and revised the course materials. Also taught indexing seminars for Aldus Technical Support, the Society for Technical Communications, and lectured in indexing at the University of Washington's Technical Communications Department and its Information School.

Traffic Librarian (freelance), Multimedia Publications Division, Microsoft, Redmond, WA. Tracked and cataloged multimedia elements, including slides, photographs, digitized images, audio, and animation, for use in Microsoft CD-ROM products (Encarta, Cinemania, Bookshelf). Cataloging included developing a thesaurus based on Library of Congress subject headings. July 1991 - March 1992.

Indexing Consultant (freelance) Clients included Harper & Row; Putnam; Seal Press; Microsoft Press; 3Com; Attachmate; and Aldus. Indexed reference books (e.g., "She's A Rebel: The History of Women in Rock and Roll" by Gillian Gaar) and computer software manuals (e.g., Microsoft Flight Simulator, Works, Word). Consulted on design of PageMaker indexing software; documented and co-designed Microsoft in-house indexing tools. June 1988 - August 1992.

Editorial Consultant, Contex A/S, Denmark. Edited technical documenation, advertising literature, and software user interface for architectural-size scanners and their image-management software (marketed internationally.) June - August 1990.

Technical Support Technician, Aldus [now Adobe], Seattle, WA. Provided telephone technical support and training for PageMaker users; consulted on software design and wrote technical bulletins for PageMaker's indexing feature; tested software, cross-trained other technicians in indexing. March - June 1990 (temporary position)

Retail and Wholesale Assistant, Dusty Strings Acoustic Music Shop, Seattle, WA Ordered books, records and musical instruments for retail folk music store; assisted customers with music reference questions and sales in person and over the phone; wrote recording reviews and other copy for advertising literature. Also assisted in wholesale sales, shipping, accounting, and inventorying.
March 1987 - June 1988.

Cataloger, Tape Library, National Public Radio, Washington, D.C. Indexed segments of taped radio news programs including All Things Considered on a VAX computer, using a specialized controlled vocabulary; searched database for requests. September 1985 - October 1986.

Editorial Assistant, Congressional Research Service, Library of Congress, Washington, D.C. Word-processed and proofread reports and memos; assisted researchers; searched Library of Congress' on-line card catalog (LCCC) and periodicals index (Scorpio). November 1984 - August 1985.

Historical Researcher, Ontario Institute for Studies in Education, Toronto, Canada. Researched, selected, edited and transcribed 19th-century letters and diaries in Ontario Archives for use in a women's history textbook; statistically surveyed 19th-century census records for sociological data, input data to mainframe computer using SPSS to obtain analyses. Winter 1981 (college internship).

Library Assistant, Bennington College, Bennington, VT. Worked circulation desk in main library and assisted with circulation and reference in the Music Library; calligraphed posters and special exhibit signs. September 1980 - June 1984 (work-study during college terms).

Circulation Assistant, Selby Public Library, Sarasota, FL. Worked main circulation desk, assisted patrons in person and on the phone. Winter 1980 (college internship).


Visio Developer Training, Visio [now Microsoft Visio], March 1998.

Creating Web Sites for Businesses, University of Washington Extension, April 1996.

Programming with Visual Basic, University of Washington Extension, Spring 1995.








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